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Trustpilot Reviews Scraper

Give it company domains or Trustpilot review pages and it returns one row per company (TrustScore, review count, star split, categories, reply rate) and one JSON row per review: stars, title, text, date, language, the verified flag and the company's reply with its date. From $0.52 per 1,000 reviews on the free plan, and you pay only for the review rows you get.

$0.52 per 1,000 reviews on the Free plan, down to $0.27 on higher plans

Why this actor

Drop-in input

Drop-in input. Input written for automation-lab/trustpilot, memo23/trustpilot-scraper-ppe or blackfalcondata/trustpilot-reviews-scraper works as it is (see "Coming from another Trustpilot scraper?").

As stated in the actor’s README. The full list of accepted input names is on the Store page.

Switching from another actor

What you get

Review rows:

FieldWhat it holds
reviewIdTrustpilot___ plus Trustpilot's own review id. Stable between runs, so you can dedupe exports.
reviewUrlLink to the single review.
ratingOverallStars, 1 to 5.
title, textHeadline and review text, with the reviewer's name, emails and phone numbers removed.
datePublication date, ISO yyyy-mm-dd; the full timestamp is extras.publishedAt.
languageLanguage code of the review.
reviewerVerifiedWhether Trustpilot marks the review as verified; extras.verificationLevel and extras.verificationSource say how.
vendorResponseThe company's reply, with the reviewer's name removed; extras.vendorResponseDate is its date.
helpfulVotes"Useful" votes.
extras.experiencedDateDate of the experience the reviewer gives.
extras.reviewSourceHow the review came in (Organic, an invitation tool).
productCompany summary repeated on every row: name, TrustScore, review count, primary category, website.

Company rows (rowType: "company"): entityId (the Trustpilot domain), name, url, website, trustScore, stars, reviewCount, reviewCountLast12Months, starSplit ({ "1": 6315, ..., "5": 415 }), languages ({ "en": 6842, "fr": 162 }), primaryCategory, categories, categoryPath, country, isClaimed, claimedDate, isClosed, isCollectingReviews, usesPaidFeatures, replyPercentage, averageDaysToReply, negativeReviewsWithReplies, negativeReviewsTotal, lastReplyToNegativeReview, hasConsumerAlert, alertType, isVerified. The same data is in the key-value store record COMPANY.

Company rows from a category (source: "category") carry what the category listing shows: businessUnitId, entityId, name, url, website, trustScore, stars, reviewCount, categories, primaryCategory, city, country, hasConsumerAlert, alertType, isGamblingRelated, isRecommendedInCategories, isClaimed (true with claimedOnly, else null), and where it was found: listingCategory, listingCountry, listingRank. Profile-only fields (star split, reply statistics, claimed date) are null there; run the domains with includeReviews: false to get them. Profile rows have source: "profile". Email addresses, phone numbers and street addresses are never output.

Sample row (from the README example; long text shortened, lists cut to two items):

{
  "rowType": "company",
  "source": "category",
  "businessUnitId": "5d2f4f05dc509f00010c9b44",
  "entityId": "itrustcapital.com",
  "name": "iTrustCapital",
  "url": "https://www.trustpilot.com/review/itrustcapital.com",
  "trustScore": 5,
  "stars": 5,
  "reviewCount": 9946,
  "primaryCategory": "Software Company",
  "country": "US",
  "hasConsumerAlert": true,
  "alertType": "InfoHighRiskInvestment",
  "listingCategory": "electronics_technology",
  "listingCountry": "US",
  "listingRank": 1
}

Price

Live Apify price on 2026-11-02, per 1,000 rows, by Apify plan. You pay only for rows delivered; error and summary rows marked free in the README cost nothing. Plus $0.005 per GB of memory when a run starts.

Per 1,000FreeBronzeSilverGoldPlatinumDiamond
Review (main)$0.52$0.45$0.35$0.27$0.27$0.27
Company$2.00$1.80$1.60$1.50$1.50$1.50
Watch check (unchanged review or company)$0.06$0.06$0.06$0.06$0.06$0.06

Run it from code or an AI agent

Actor ID arcadium/trustpilot-reviews. Set APIFY_TOKEN to your Apify API token. The input below is the actor’s prefilled example; see the guide for every field.

curl
curl -X POST "https://api.apify.com/v2/acts/arcadium~trustpilot-reviews/run-sync-get-dataset-items" \
  -H "Authorization: Bearer $APIFY_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"companies":["www.bestbuy.com"],"maxReviewsPerCompany":20,"sort":"recency","verified":false,"withReplies":false,"includeCompanyInfo":true,"splitFilters":true,"companySort":"most_relevant","claimedOnly":false,"maxCompaniesPerCategory":20,"onlyNewReviews":false}'
JavaScript
// npm install apify-client
import { ApifyClient } from 'apify-client';

const client = new ApifyClient({ token: process.env.APIFY_TOKEN });
const run = await client.actor('arcadium/trustpilot-reviews').call({
  "companies": [
    "www.bestbuy.com"
  ],
  "maxReviewsPerCompany": 20,
  "sort": "recency",
  "verified": false,
  "withReplies": false,
  "includeCompanyInfo": true,
  "splitFilters": true,
  "companySort": "most_relevant",
  "claimedOnly": false,
  "maxCompaniesPerCategory": 20,
  "onlyNewReviews": false
});
const { items } = await client.dataset(run.defaultDatasetId).listItems();
console.log(items);
Python
# pip install apify-client
import os
from apify_client import ApifyClient

client = ApifyClient(os.environ["APIFY_TOKEN"])
run = client.actor("arcadium/trustpilot-reviews").call(run_input={
    "companies": ["www.bestbuy.com"],
    "maxReviewsPerCompany": 20,
    "sort": "recency",
    "verified": False,
    "withReplies": False,
    "includeCompanyInfo": True,
    "splitFilters": True,
    "companySort": "most_relevant",
    "claimedOnly": False,
    "maxCompaniesPerCategory": 20,
    "onlyNewReviews": False,
})
items = client.dataset(run.default_dataset_id).list_items().items  # apify-client 3.x returns a Run object
print(items)
MCP
{
  "mcpServers": {
    "apify": {
      "url": "https://mcp.apify.com/?tools=arcadium/trustpilot-reviews",
      "headers": {
        "Authorization": "Bearer <APIFY_TOKEN>"
      }
    }
  }
}
LangChain
# pip install langchain-apify   (reads APIFY_API_TOKEN from the environment)
from langchain_apify import ApifyActorsTool

tool = ApifyActorsTool("arcadium/trustpilot-reviews")
rows = tool.invoke({"run_input": {
    "companies": ["www.bestbuy.com"],
    "maxReviewsPerCompany": 20,
    "sort": "recency",
    "verified": False,
    "withReplies": False,
    "includeCompanyInfo": True,
    "splitFilters": True,
    "companySort": "most_relevant",
    "claimedOnly": False,
    "maxCompaniesPerCategory": 20,
    "onlyNewReviews": False,
}})
# or give `tool` to an agent: create_react_agent(llm, [tool])
LlamaIndex
# pip install llama-index-readers-apify
import os
from llama_index.core import Document, VectorStoreIndex
from llama_index.readers.apify import ApifyActor

reader = ApifyActor(os.environ["APIFY_TOKEN"])
documents = reader.load_data(
    actor_id="arcadium/trustpilot-reviews",
    run_input={
        "companies": ["www.bestbuy.com"],
        "maxReviewsPerCompany": 20,
        "sort": "recency",
        "verified": False,
        "withReplies": False,
        "includeCompanyInfo": True,
        "splitFilters": True,
        "companySort": "most_relevant",
        "claimedOnly": False,
        "maxCompaniesPerCategory": 20,
        "onlyNewReviews": False,
    },
    dataset_mapping_function=lambda item: Document(text=str(item.get("text") or ""), metadata={"url": item.get("url")}),
)
index = VectorStoreIndex.from_documents(documents)
CrewAI
# pip install crewai crewai-tools langchain-apify   (reads APIFY_API_TOKEN from the environment)
from crewai import Agent
from crewai_tools import ApifyActorsTool

tool = ApifyActorsTool(actor_name="arcadium/trustpilot-reviews")
researcher = Agent(
    role="Research analyst",
    goal="Answer with data collected by the tool",
    backstory="Uses public web data.",
    tools=[tool],
)
n8n
{
  "nodes": [
    {
      "name": "Run arcadium/trustpilot-reviews",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        0,
        0
      ],
      "parameters": {
        "method": "POST",
        "url": "https://api.apify.com/v2/acts/arcadium~trustpilot-reviews/run-sync-get-dataset-items",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "{\"companies\":[\"www.bestbuy.com\"],\"maxReviewsPerCompany\":20,\"sort\":\"recency\",\"verified\":false,\"withReplies\":false,\"includeCompanyInfo\":true,\"splitFilters\":true,\"companySort\":\"most_relevant\",\"claimedOnly\":false,\"maxCompaniesPerCategory\":20,\"onlyNewReviews\":false}",
        "options": {
          "timeout": 300000
        }
      }
    }
  ],
  "connections": {}
}
Google Sheets
// Extensions > Apps Script. Store your token once: Project Settings > Script properties > APIFY_TOKEN.
function importLastRun() {
  const token = PropertiesService.getScriptProperties().getProperty('APIFY_TOKEN');
  const url = 'https://api.apify.com/v2/acts/arcadium~trustpilot-reviews/runs/last/dataset/items?status=SUCCEEDED&clean=true&format=json';
  const res = UrlFetchApp.fetch(url, { headers: { Authorization: 'Bearer ' + token } });
  const rows = JSON.parse(res.getContentText());
  if (!rows.length) return;
  const keys = Object.keys(rows[0]);
  const values = rows.map((r) => keys.map((k) => (typeof r[k] === 'object' ? JSON.stringify(r[k]) : r[k])));
  const sheet = SpreadsheetApp.getActiveSheet();
  sheet.clearContents();
  sheet.getRange(1, 1, 1, keys.length).setValues([keys]);
  sheet.getRange(2, 1, values.length, keys.length).setValues(values);
}

Tutorials

Limitations

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