Trustpilot Reviews Scraper
Give it company domains or Trustpilot review pages and it returns one row per company (TrustScore, review count, star split, categories, reply rate) and one JSON row per review: stars, title, text, date, language, the verified flag and the company's reply with its date. From $0.52 per 1,000 reviews on the free plan, and you pay only for the review rows you get.
$0.52 per 1,000 reviews on the Free plan, down to $0.27 on higher plans
Why this actor
- Tiered price per review: $0.52 per 1,000 on the free plan, down to $0.27 on Business (Platinum and Diamond also pay $0.27). The start fee is $0.005 per GB of memory ($0.01 at the default 2 GB).
- More than 200 reviews per company via filter combinations. Trustpilot shows an anonymous visitor at most 10 pages (200 reviews) per filter combination. When you ask for more, the actor also reads each star rating on its own, the other sort order and date windows, and drops repeats. The free coverage row says when the site's limit was reached.
- Company mode for lead lists and market maps: every company of a Trustpilot category (top level, sub-category or leaf, up to 10,000 per category and country) at $2 per 1,000 on the free plan, down to $1.50, sorted the way Trustpilot ranks them, deduplicated across categories and countries. Input written for
shareze001/trustpilot-companies-by-category,data_direct/trustpilot-category-companies-scraper,khadinakbar/trustpilot-company-scraperorsaswave/trustpilot-company-infosworks too. - Company row included with reviews, free: TrustScore, stars, review count, the star split from 1 to 5, review counts per language, categories, claimed status and reply statistics.
onlyNewReviewsfor monitoring: a run returns only reviews it has not delivered before, and repeats are not charged.- Reviewer names, avatars, profile links, countries and review counts are never collected, the reviewer's name is removed from the review and reply text, and company contact details are dropped. Free error rows with a machine-readable
code(not_found,blocked,unavailable,invalid_input), so an agent knows whether to retry.
Drop-in input
Drop-in input. Input written for automation-lab/trustpilot, memo23/trustpilot-scraper-ppe or blackfalcondata/trustpilot-reviews-scraper works as it is (see "Coming from another Trustpilot scraper?").
As stated in the actor’s README. The full list of accepted input names is on the Store page.
Switching from another actor
- From Trustpilot Reviews Scraper automation-lab/trustpilot, 10 input fields work as they are
What you get
Review rows:
| Field | What it holds |
|---|---|
reviewId | Trustpilot___ plus Trustpilot's own review id. Stable between runs, so you can dedupe exports. |
reviewUrl | Link to the single review. |
ratingOverall | Stars, 1 to 5. |
title, text | Headline and review text, with the reviewer's name, emails and phone numbers removed. |
date | Publication date, ISO yyyy-mm-dd; the full timestamp is extras.publishedAt. |
language | Language code of the review. |
reviewerVerified | Whether Trustpilot marks the review as verified; extras.verificationLevel and extras.verificationSource say how. |
vendorResponse | The company's reply, with the reviewer's name removed; extras.vendorResponseDate is its date. |
helpfulVotes | "Useful" votes. |
extras.experiencedDate | Date of the experience the reviewer gives. |
extras.reviewSource | How the review came in (Organic, an invitation tool). |
product | Company summary repeated on every row: name, TrustScore, review count, primary category, website. |
Company rows (rowType: "company"): entityId (the Trustpilot domain), name, url, website, trustScore, stars, reviewCount, reviewCountLast12Months, starSplit ({ "1": 6315, ..., "5": 415 }), languages ({ "en": 6842, "fr": 162 }), primaryCategory, categories, categoryPath, country, isClaimed, claimedDate, isClosed, isCollectingReviews, usesPaidFeatures, replyPercentage, averageDaysToReply, negativeReviewsWithReplies, negativeReviewsTotal, lastReplyToNegativeReview, hasConsumerAlert, alertType, isVerified. The same data is in the key-value store record COMPANY.
Company rows from a category (source: "category") carry what the category listing shows: businessUnitId, entityId, name, url, website, trustScore, stars, reviewCount, categories, primaryCategory, city, country, hasConsumerAlert, alertType, isGamblingRelated, isRecommendedInCategories, isClaimed (true with claimedOnly, else null), and where it was found: listingCategory, listingCountry, listingRank. Profile-only fields (star split, reply statistics, claimed date) are null there; run the domains with includeReviews: false to get them. Profile rows have source: "profile". Email addresses, phone numbers and street addresses are never output.
Sample row (from the README example; long text shortened, lists cut to two items):
{
"rowType": "company",
"source": "category",
"businessUnitId": "5d2f4f05dc509f00010c9b44",
"entityId": "itrustcapital.com",
"name": "iTrustCapital",
"url": "https://www.trustpilot.com/review/itrustcapital.com",
"trustScore": 5,
"stars": 5,
"reviewCount": 9946,
"primaryCategory": "Software Company",
"country": "US",
"hasConsumerAlert": true,
"alertType": "InfoHighRiskInvestment",
"listingCategory": "electronics_technology",
"listingCountry": "US",
"listingRank": 1
}
Price
Live Apify price on 2026-11-02, per 1,000 rows, by Apify plan. You pay only for rows delivered; error and summary rows marked free in the README cost nothing. Plus $0.005 per GB of memory when a run starts.
| Per 1,000 | Free | Bronze | Silver | Gold | Platinum | Diamond |
|---|---|---|---|---|---|---|
| Review (main) | $0.52 | $0.45 | $0.35 | $0.27 | $0.27 | $0.27 |
| Company | $2.00 | $1.80 | $1.60 | $1.50 | $1.50 | $1.50 |
| Watch check (unchanged review or company) | $0.06 | $0.06 | $0.06 | $0.06 | $0.06 | $0.06 |
Run it from code or an AI agent
Actor ID arcadium/trustpilot-reviews. Set APIFY_TOKEN to your Apify API token. The input below is the actor’s prefilled example; see the guide for every field.
curl
curl -X POST "https://api.apify.com/v2/acts/arcadium~trustpilot-reviews/run-sync-get-dataset-items" \
-H "Authorization: Bearer $APIFY_TOKEN" \
-H "Content-Type: application/json" \
-d '{"companies":["www.bestbuy.com"],"maxReviewsPerCompany":20,"sort":"recency","verified":false,"withReplies":false,"includeCompanyInfo":true,"splitFilters":true,"companySort":"most_relevant","claimedOnly":false,"maxCompaniesPerCategory":20,"onlyNewReviews":false}'JavaScript
// npm install apify-client
import { ApifyClient } from 'apify-client';
const client = new ApifyClient({ token: process.env.APIFY_TOKEN });
const run = await client.actor('arcadium/trustpilot-reviews').call({
"companies": [
"www.bestbuy.com"
],
"maxReviewsPerCompany": 20,
"sort": "recency",
"verified": false,
"withReplies": false,
"includeCompanyInfo": true,
"splitFilters": true,
"companySort": "most_relevant",
"claimedOnly": false,
"maxCompaniesPerCategory": 20,
"onlyNewReviews": false
});
const { items } = await client.dataset(run.defaultDatasetId).listItems();
console.log(items);Python
# pip install apify-client
import os
from apify_client import ApifyClient
client = ApifyClient(os.environ["APIFY_TOKEN"])
run = client.actor("arcadium/trustpilot-reviews").call(run_input={
"companies": ["www.bestbuy.com"],
"maxReviewsPerCompany": 20,
"sort": "recency",
"verified": False,
"withReplies": False,
"includeCompanyInfo": True,
"splitFilters": True,
"companySort": "most_relevant",
"claimedOnly": False,
"maxCompaniesPerCategory": 20,
"onlyNewReviews": False,
})
items = client.dataset(run.default_dataset_id).list_items().items # apify-client 3.x returns a Run object
print(items)MCP
{
"mcpServers": {
"apify": {
"url": "https://mcp.apify.com/?tools=arcadium/trustpilot-reviews",
"headers": {
"Authorization": "Bearer <APIFY_TOKEN>"
}
}
}
}LangChain
# pip install langchain-apify (reads APIFY_API_TOKEN from the environment)
from langchain_apify import ApifyActorsTool
tool = ApifyActorsTool("arcadium/trustpilot-reviews")
rows = tool.invoke({"run_input": {
"companies": ["www.bestbuy.com"],
"maxReviewsPerCompany": 20,
"sort": "recency",
"verified": False,
"withReplies": False,
"includeCompanyInfo": True,
"splitFilters": True,
"companySort": "most_relevant",
"claimedOnly": False,
"maxCompaniesPerCategory": 20,
"onlyNewReviews": False,
}})
# or give `tool` to an agent: create_react_agent(llm, [tool])LlamaIndex
# pip install llama-index-readers-apify
import os
from llama_index.core import Document, VectorStoreIndex
from llama_index.readers.apify import ApifyActor
reader = ApifyActor(os.environ["APIFY_TOKEN"])
documents = reader.load_data(
actor_id="arcadium/trustpilot-reviews",
run_input={
"companies": ["www.bestbuy.com"],
"maxReviewsPerCompany": 20,
"sort": "recency",
"verified": False,
"withReplies": False,
"includeCompanyInfo": True,
"splitFilters": True,
"companySort": "most_relevant",
"claimedOnly": False,
"maxCompaniesPerCategory": 20,
"onlyNewReviews": False,
},
dataset_mapping_function=lambda item: Document(text=str(item.get("text") or ""), metadata={"url": item.get("url")}),
)
index = VectorStoreIndex.from_documents(documents)CrewAI
# pip install crewai crewai-tools langchain-apify (reads APIFY_API_TOKEN from the environment)
from crewai import Agent
from crewai_tools import ApifyActorsTool
tool = ApifyActorsTool(actor_name="arcadium/trustpilot-reviews")
researcher = Agent(
role="Research analyst",
goal="Answer with data collected by the tool",
backstory="Uses public web data.",
tools=[tool],
)n8n
{
"nodes": [
{
"name": "Run arcadium/trustpilot-reviews",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4,
"position": [
0,
0
],
"parameters": {
"method": "POST",
"url": "https://api.apify.com/v2/acts/arcadium~trustpilot-reviews/run-sync-get-dataset-items",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "{\"companies\":[\"www.bestbuy.com\"],\"maxReviewsPerCompany\":20,\"sort\":\"recency\",\"verified\":false,\"withReplies\":false,\"includeCompanyInfo\":true,\"splitFilters\":true,\"companySort\":\"most_relevant\",\"claimedOnly\":false,\"maxCompaniesPerCategory\":20,\"onlyNewReviews\":false}",
"options": {
"timeout": 300000
}
}
}
],
"connections": {}
}Google Sheets
// Extensions > Apps Script. Store your token once: Project Settings > Script properties > APIFY_TOKEN.
function importLastRun() {
const token = PropertiesService.getScriptProperties().getProperty('APIFY_TOKEN');
const url = 'https://api.apify.com/v2/acts/arcadium~trustpilot-reviews/runs/last/dataset/items?status=SUCCEEDED&clean=true&format=json';
const res = UrlFetchApp.fetch(url, { headers: { Authorization: 'Bearer ' + token } });
const rows = JSON.parse(res.getContentText());
if (!rows.length) return;
const keys = Object.keys(rows[0]);
const values = rows.map((r) => keys.map((k) => (typeof r[k] === 'object' ? JSON.stringify(r[k]) : r[k])));
const sheet = SpreadsheetApp.getActiveSheet();
sheet.clearContents();
sheet.getRange(1, 1, 1, keys.length).setValues([keys]);
sheet.getRange(2, 1, values.length, keys.length).setValues(values);
}Tutorials
Limitations
- Trustpilot shows an anonymous visitor 10 pages per filter combination; reading further would need a login, which this actor never does. With
splitFiltersthe actor reaches more reviews through other combinations, not all of them for very large profiles: the coverage row then saysstopReason: "cap". - With several languages or
splitFilters, rows are not in one date order; sort ondateif you need it. - Category listings stop at 10,000 companies per category and country (Trustpilot's own limit, coverage
stopReason: "cap"); list sub-categories to reach more. Trustpilot's TrustScore filter is not applied. - Public data only. No login, no personal data, no contact details.
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